Rarely do we have a problem with losses in a shipment. In addition, we usually provide a few extra birds in case there are losses during shipping with large orders, so always count the live birds, not just the dead birds as you may still have the number you ordered if there are only a few losses. We will cover any losses for the first 48 hours upon arrival. At that point we will either issue a refund or send replacements, whichever you prefer.
If you experience losses, gather information about which breed/sex was lost and when and contact us at 1-800-424-7755 during business hours
. If we issue a refund to your credit card, we will typically do so immediately, but it could take several days for the refund to appear in your account.
If you wish to cancel your order, it is best to cancel on or before the Friday before your ship week to receive a full refund. Cancellations on the day of your shipment result in a $10 cancellation fee due to the difficulty in locating and stopping your duckling shipment as it heads out the door.
You are also able to login online to your Metzer Farms Account anytime prior to your ship date and cancel your order online to receive a full credit back.
Bird Life Insurance
For only $5 per duck, you can have the comfort of knowing your birds are insured for one year after purchase. If you lose a bird for any reason, no questions asked, Metzer Farms will send you a replacement bird of the same breed for zero cost to you and free shipping within that year. You just phone us to let us know.
If you lost just one duck, we cannot ship one replacement bird alone in the mail so we include a second free hatchery select duckling in the order. Each shipment requires a minimum of 2 ducks.
Duck insurance is good for one year from the date your order was shipped. We can set up a replacement order for you at the time of the loss. A reship can be sent within the current calendar year from when the loss was reported.
This is a one time replacement. If we replace a bird that passed during shipping or within the first 48 hours of arrival, this is not considered a life insurance redemption. This replacement bird is still covered by the original bird’s life insurance.